Service Description

Receive access to contact Frieda Thiel via email for support. Did you Purchase our 'Coffee & Chat' 60min face-face crash course? Don't forget to use your voucher for 50% off email support. Maybe a question came up you forgot to ask? or maybe you're looking for a second opinion on something that's come up that your not to sure about. It could be that you just want a recommendation on someone to film your showreel with. There is no silly questions, ask away that's what our email support is here for. Your not alone and we bet if Frieda hasn't experienced what you have, she may know someone in the industry that has! (areas of support can include; e.g recommendations for showreels or headshots, struggling with how to stay active in between gaps, dealing with rejection, keeping your mind healthy and more) all emails are responded to monday to friday between the hours of 10:00 and 11:00 in the morning then again between 19:00 and 20:00 in the evening for 1 month from the date of purchase.

Cancellation Policy

Please contact us via email on info@friedathiel.com to cancel or reschedule your session. We do not accept any of partial refunds on all coffee and chat sessions, this also includes our 1 month email support service. You can reschedule your coffee and chat session 2 days before the date your session is booked for. We understand circumstances can change last minute and can be out of our control sometimes. We strongly take this into consideration due to the convid 19 pandemic. We allow a rescheduling of a session to be done only* twice (meaning you can only reschedule a session for two new dates on two new occasions). on all face-to-face sessions we always offer an alternative service like coffee and chat ( voice call or zoom video call) if you contact us to reschedule a previously booked session that you can no longer attend or we no longer have availability for on your new selected date and time.

Contact Details

• info@friedathiel.com